Sorting Operations at J&M Plating

This blog is the sixth in a series showcasing J&M Plating’s operation, our people, and what makes us a great place to work and do business.

Automated assembly lines require defect-free parts in order to keep the line producing. Fasteners containing foreign material and manufacturing defects can make their way into an automated assembly line and cause serious repercussions. This can cause assembly equipment downtime and the costs associated with that downtime. Shutting down an assembly line to right these wrongs takes time and money and that is something we must avoid at all costs.

Because OEM and Tier suppliers have increased their automated assembly capabilities, we have engineered solutions to identify and remove defective parts that may make their way through to us. We have developed a sorting department, run and managed by experienced people who understand the complexities involved in manufacturing and assembly operations. Most of our trained sorting staff have been in the industry for more than 20 years.

J&M Plating strives to provide personalized customer service, high-quality processing, and a long-term commitment to the success of our customers and our employees. Our ability to provide sorting solutions to the automotive and industrial markets has helped make us a company the fastener industry has confidence in.

---

The following is an overview of J&M Plating’s most common sorting processing capabilities:

Sorting Processes/Services
Vision Machines
Eddy Current
Packaging
Labeling

Sorting Capabilities
Foreign Material
Presence of Threads
Shank Length
Head Height
Head Diameter
Cracked Heads
Presence of Washer

Thread Measurement
Major Diameter
Root Diameter
Helix Angle
Pitch Diameter

Recess Sorting
Phillips
6 Lobe
Socket
Broken Punches
Recess Fill

Spectacular Customer Service

This blog is the second in a series showcasing J&M Plating’s operation, its people, and what makes us a great place to work and do business.

The words “customer service” tend to bring a certain image to mind for most people. In today’s day and age, it’s fair to assume these words immediately conjure up an image of a bustling call center—an office full of ringing phones with angry or frustrated customers on one end and defeated service agents on the other. While this may be the case with some businesses, it couldn’t be further from reality at J&M Plating. Our Customer Service Practice Group knocks it out of the park when it comes to providing quality service to our clients—and they work just as hard for our employees!

Whether they are expediting a particular order, answering a follow-up question for a client, or confirming that we will deliver on our promises, our agents are always available during office hours to simplify the client’s experience and maximize our organization’s potential. A core value here at J&M Plating is providing quality service to every single client. As such, it makes sense for us to have our customer service department in the center of the facility and the middle of the action.

Our managers and supervisors keep our customer service representatives in the loop. Ensuring they are well informed on business issues guarantees our clients have quick responses to their questions and empowers our agents when they take the lead on client inquiries. Because of the strong client relationships they cultivate, we can thrive as an organization.

Terra - Customer Service Representative

Kim - Order Entry

J&M Plating is proud beyond measure of all our employees—and we know that every one of those employees would agree that the customer service expertise shown everyday by our customer facing team deserves more than a simple “thank you!” They go the extra mile with every client and provide personalized, high-quality service to every person that has the opportunity to interact with them. We see you. We thank you. We appreciate you.